Coping with New Technology When You’re Getting Older

One of the clearest generational divides is technology. Today’s senior adults have gone from black-and-white TVs and landlines to having a miniature computer known as a smartphone. It is capable of everything from alarm clock to communication to storing photos of grandkids. When those devices need to be upgraded and updated, learning new technology can become a major hurdle for those who are getting older.

There are plenty of hilarious videos of children and teens trying to figure out dial-up and landlines. It is less hilarious to be an older person struggling to keep pace with the internet. Older people are particularly susceptible to scammers and AI-manufactured replicas of their families.

Common scams against people who are getting older

Here are some ways that scammers try to prey on those who are getting older.

Tech support scams:

These scams involve scammers calling or emailing people pretending to be from a well-known technology company. They may say that there is a problem with your computer and that you need to pay them to fix it. Do not give out personal information or financial information to anyone who unexpectedly calls or emails you.

Grandparent scams:

These scams involve scammers calling or emailing people pretending to be a grandchild or other close relative. They may say that they have been arrested or in some other kind of trouble and need money immediately. Do not send money to anyone who contacts you unexpectedly and asks for money.

Phishing scams:

These scams involve scammers sending emails or text messages that look like they are from a legitimate company, such as your bank or credit card company. They may ask you to click on a link or enter your personal information. Do not click on links in emails or text messages from people you do not know.

Tips to protect yourself when using new technology.

Write down your passwords.

Keep a notebook with your computer that has your passwords written down. With all the 2-step verifications it may seem easier to have your computer just remember these things. However, having them written down is much safer. Make sure that you can remember where you keep all the passwords.

Know at least two trusted tech people.

Maybe your grandson is a whiz on the computer, but he may not be a trustworthy individual. Waiting in line for Geek Squad may seem like a waste of time, but having multiple sources for help is smart.

Never send money or personal information.

Your bank often has people who can recognize a scam when they see it. If you doubt the validity of a piece of mail, phone call, or email, talk to your bank.

Don’t open unrecognized emails or texts.

Sometimes they say, “Your package was undeliverable” or “Your card was declined.” If you don’t recognize the number or email address, don’t open it.

It is okay not to learn every new piece of technology that comes along. Even the young people cannot keep up with all of it. Protect yourself as best you can, learn whatever you feel like learning, and enjoy life with your people as you’re getting older.

If you find the pace of the world overwhelming and find yourself feeling anxious, talking to a counselor at Santa Clarita Christian Counseling can provide peace of mind and support. Call today to set up an appointment. If you think you have been a victim of an internet scam, you should report it to the Federal Trade Commission (FTC). You can do this online at ftc.gov/complaint.